Interviewing Customers No. 2

Here goes round 2:

1. I definitely still think I am on the right track. Based on their answers, I have more specific things to add to the program.
2. I did talk to the right customers last time--I interviewed RAs for whom I want to create this program. This time I was running out of time to complete the assignment, so I went to an SAB meeting of RAs from all around campus, most of whom I didn't know, and was able to find five people that would talk with me, two refused. But again, because I was an RA and all of my interviewees were RAs, they were pretty helpful.
3. I took advice from last weeks peer reviews and slightly adjusted some of the questions. They were:
• How do you typically come up with program ideas?
• Can you explain the decision factors that go into selecting the one you pick?
• Typically what types of programs do you host?
• Are there additional resources that would be helpful in planning programs?
• Have you had any great program ideas that you weren't able to do?
• For your residents, what are the best types of programs you can host?
4. My interviews are below.
5. I still think my opportunity is a very good idea. The only issue, that I've personally found with it, is that I don't think it would actually be something the department of housing would pay me for, but since I am an employee and could create it, I think they would use it. I did discover another topic that needs to be built into the system: time of the program.
6. I would say to try to identify exactly who your customers are and interview them; it's a waste of time to interview people who won't want your product. Also, I would say be sure to prep for the interviews and, if you can, do them without other distractions. Be comfortable asking the questions, maybe practice before. And lastly, pay attention to their answers so you can either ask followups or skip questions they basically already answered, plus it is polite since they are giving you some of their time.